Kaitlyn Colgan

Kaitlyn Colgan is an accomplished marketing professional with extensive experience in customer experience management and growth marketing. Currently serving as Manager of Customer Experience at 1-800-FLOWERS.COM, INC., Kaitlyn has successfully unified survey data to enhance insights and developed comprehensive Journey Maps for various brands. Previous roles include Assistant Marketing Manager and Growth Marketing Coordinator, where Kaitlyn optimized customer service strategies, analyzed Google AdWords data for revenue growth, and redefined SEO strategies. Additionally, Kaitlyn has experience in the maritime industry as 1st Mate for Fire Island Ferries, demonstrating strong leadership and safety skills. An education in Marketing with a Bachelor of Business Administration from Mount Saint Mary College further supports Kaitlyn's professional expertise.