24S
Sophie Cortey Muller has over 25 years of work experience, with a focus on customer care, seller care, and personal shopping. Sophie currently works as the Customer and Seller Care Director at 24S (LVMH), where they are responsible for ensuring customer and seller satisfaction, managing bilingual and trilingual experts, and providing strategic guidance for growth and expansion. Prior to this, Sophie held the role of Head of Customer Care and Personal Shopping at 24 Sèvres (LVMH) for five years. Sophie also has experience working as a CRM Consultant for Microsoft France, where they improved marketing database contactability, and as the Head of Customer Care for CHANEL Europe, where they oversaw the operational and commercial management of the European Customer Service Center. Additionally, Sophie worked as the Head of New Business and Communication at MRM Paris, the Head of Knowledge Management at McCann Relationship Marketing, and the Account Coordination Manager at McCann Relationship Marketing. Sophie started their career as a Consultant for ALTEDIA and later became the Responsible for the Contact Center at Nestle France.
Sophie Cortey Muller obtained a Bachelor's degree in Droit de la Consommation from the Université de Haute-Alsace Mulhouse-Colmar, which they attended from 1993 to 1995. Sophie then pursued a Master's degree in Conseil Organisation Management de Projet Accompagnement du Changement from the Conservatoire National des Arts et Métiers, where they studied from 2006 to 2007.
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24S
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For more than 160 years, 24 rue de Sèvres has been the Paris street address for Le Bon Marché, the world's first and finest department store. Mixing renowned brands and young designers, Le Bon Marché has gained global recognition with its curated product selection, in which authenticity and cultural values subtly blend with a true appreciation of shopping. In June 2017, 24sevres.com becomes the global address for luxury fashion online. 24 Sèvres is the global address for luxury fashion, and the only destination to offer: • More than 150 luxury brands, including Louis Vuitton and Christian Dior, across women’s fashion, accessories, and beauty • An unparalleled Parisian take on fashion, until now conspicuously absent from the e-commerce landscape • Innovative and immersive « windows », adapting online shopping to the evolution of the Internet as a visual medium • Standout customer service, including click-and-collect in Le Bon Marché in Paris, express delivery in more than 70 countries, and a team of Parisian fashion experts available via video chat • The successful loyalty program of Le Bon Marché as a reward for our most loyal clients, both in-store and online 24 Sèvres is a business truly ‘made in Paris’, the first time the experience of the Parisian luxury business has teamed up with the talent of the Paris startup community to code software with luxury standards. 24 Sèvres has been built quietly in the heart of Paris by a multi-disciplinary team with experience in retail, luxury, technology and solutions, and the attention to detail worthy of the French art de vivre. Want to join us? Are you hands-on, results-driven and willing to go the extra mile… find our job offers on lvmh.fr today, and check back on this page for updated vacancies as we continue to grow! 24sevres.com // @24sevres