2degrees
Mark Prue has extensive experience in customer experience and technical support within the telecommunications industry, currently serving as the Customer Experience Manager for Business at 2degrees since July 2015. Notable achievements include being recognized as the "Cloud PBX pioneer," leading product and process development for the company's Cloud PBX solution. Mark has held multiple roles at 2degrees, including Business Process Analyst and Voice Delivery Specialist, with a strong focus on delivering broadband and voice solutions to business customers. Prior to 2degrees, Mark worked at Snap from August 2013 to July 2015, where responsibilities included providing Tier 2 technical support and training team members. Mark holds a degree from the University of Canterbury and a certificate and diploma in Audio Engineering and Music Production from the Music + Audio Institute of New Zealand.
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2degrees
2degrees is a full service telecommunications provider. We launched in 2009, significantly lowering the cost of mobile for Kiwis, but we've actually been around a little while longer. Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network. Since then, we’ve been busy. We have built a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP (Snap), and now offer internet services as well as mobile to Kiwis across the country. We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.