Hutchison 3 Indonesia
Bob Setiawan has significant work experience in customer operations and contact center management. Bob served as the Head of Customer Operations at PT Hutchison 3 Indonesia, where they defined strategies to exceed customers' expectations. Prior to that, they worked at HSBC, where they held various roles such as VP Contact Center Workforce Management and Performance Management, AVP Contact Center Workforce Management and Planning, and Call Center Project & Infrastructure Manager. Additionally, Bob Setiawan worked at Citibank, N.A. - IndonesiaBank, as the Call Center Bank Card Service Manager, responsible for managing the call center for credit card services and ensuring premium service to customers.
From 1989 to 2004, Bob Setiawan attended Universitas Gunadarma. No information is available on the degree or field of study pursued by Bob during this period.
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Hutchison 3 Indonesia
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3 Indonesia under the brand ‘3’ is one of the leading mobile communication service provider in Indonesia that operates nationwide network with licensed 2G, 3G/WCDMA, 4G LTE GSM. 3 brings mobile lifestyle experience powered by 4G LTE/4.5 G in over 9,363 villages in over 300 cities in Sumatra, Kalimantan, Sulawesi, Java, Bali and Lombok, with 16,000 km of fibre optic. Along with its presence since 2007, 3 Indonesia grows as a digital lifestyle provider. Ninety five percent of its customers are smartphone young digital savvy users. The success of 3 Indonesia is established by its commitment to provide innovation, better internet experience and the spirit to empower Indonesian youth.