As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform.
Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients, to develop the usage, adoption & impact of our solution. Given the complexity of Enterprise clients, you will act as a true facilitator to ensure the renewal of the clients by:
- coordinating the different 360Learning resources (technical, pedagogical,...)
- empowering the client with the Enterprise positioning and vision provided by our solution
Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio.
Within 1 month, you will:
- Master our product and Convexity corporate culture
- Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
- Participate in your first customer meetings with other CSPs from the team
Within 3 months, you will:
- Take over a portfolio of existing customers, for the largest accounts we have at 360Learning (called Enterprise accounts)
- Start new projects with prospects and clients
Within 6 months you will:
- Define the learning transformation roadmap with the client and identify the resources needed to achieve them
- Define a retro-planning of the initiatives on the solution and vouch for it
- Identify and document customer use cases
- Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
- Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities)
Within 12 months, you will:
- Reduce churn by identifying customers at risk and implementing a remedial action plan
- Identify strong leaders & advocates within the client’s team
- Develop and share good business practices with the entire Client Success team
The Skill Set:
- Experience of 4+ years as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager within an organization
- Successful experience in project management in/for Enterprise companies (more than 3000 employees)
- Previous experience in the SaaS B2B industry is nice to have
- Interest in the digital industry, education, and e-learning in particular
- Excellent interpersonal and communication skills
- Native French, and excellent English proficiency (B2 minimum)
- Enthusiasm about the idea of working in our Culture of Convexity explained here: https://bit.ly/Convexity_360L
What we offer:
- Compensation: Package includes base salary, a variable component and equity 📈
- Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
- Balance: Flexible hours, full remote work possible anywhere in France 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏
- Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: 🚀👩🏻💻🏆https://360learning.com/blog/360learner-journey/
Interview Process:
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with two CSP Enterprises
- Case Study Meeting with our Director of Customer Success France and our Customer Success Enterprise Coach
- Clarification Meeting with our Customer Success Operations Manager
- Culture Fit Meeting with our Global Chief Customer Officer
- Ref checks
- Offer!
⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC