As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. You will be responsible for:
- Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available
- Ensuring the business impact of our solution in accordance with the objectives set by our clients
- Ensuring the renewal or signing of new contracts for accounts listed in your portfolio
- Last but not least, managing a portfolio of clients in a high-touch and low-touch mode
Your role is crucial, you are responsible for the development of the relationship with your clients
Within 1 month, you will:
- Master our product and Convexity corporate culture
- Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
- Participate in your first customer meetings with other CSPs from the team
Within 3 months, you will:
- Take over a portfolio of existing customers
- Start new projects with prospects and clients
Within 6 months you will:
- Define the learning transformation roadmap with the client and identify the resources needed to achieve them
- Define a retro-planning of the initiatives on the solution and vouch for it
- Identify and document customer use-cases
- Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
- Work with the Account Managers to identify new project opportunities to develop the account
Within 12 months, you will:
- Reduce churn by identifying customers at risk and implementing a remedial action plan
- Identify strong leaders within the client’s team
- Develop and share good business practices with the entire Client Success team
The Skill Set
- First experience in a Client Success Partner or Customer Success Manager position
- Previous experience in the SaaS B2B industry is a plus
- Ability to interpret data and identify trends
- Keen interest for the digital industry, education and e-learning in particular
- Excellent interpersonal and communication skills
- Native French, and English proficiency (B2 minimum)
- Enthusiasm about the idea of working in our Culture of Convexity: https://bit.ly/Convexity_360L
What We Offer
- Compensation: Package includes base salary, a variable component and equity 📈
- Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
- Balance: Flexible hours, full remote work possible anywhere in France 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻💻🏆
Interview process
- Phone screen with our Talent Acquisition Manager
- Discovery meeting with a CSP Mid-Market
- Case study with the CSP Mid-Market Coach and a CSP Mid-Market
- Clarification meeting with the CSP Ops Manager
- Culture fit interview with one of our CS Leader
- Offer !