A.S. Watson Group
Kelly Kwok is an experienced CRM professional with a robust background in customer relationship management and engagement. Currently serving as a Senior CRM Analyst at A.S. Watson Group since January 2022, Kelly has previously held positions including Senior CRM Executive and CRM Executive at Reckitt, where responsibilities involved managing CRM programs for Mead Johnson Nutrition and Reckitt Benckiser. Earlier experience includes serving as an Officer in Guest Loyalty & Engagement at Dream Cruises, focusing on CRM and loyalty initiatives, and as a Public Relations Executive at SAGE Communications Co., Ltd in Hong Kong.
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A.S. Watson Group
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A.S. Watson Group, the world’s largest international health and beauty retailer, is operating over 16,000 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2022, A.S. Watson Group recorded revenue of US$22 billion. Every year, we are serving over 5.5 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms. Together with our 12 retail brands including Watsons, Kruidvat, Trekpleister, Superdrug, Savers, Rossmann, Drogas, ICI PARIS XL, The Perfume Shop, PARKnSHOP, FORTRESS and Watson’s Wine, we set O+O (Offline Plus Online) as the new standard for retail. O+O is more about creating an integrated offline and online experience to better serve customers’ needs through digital transformation, that enables them to shop across any channel, anytime, anywhere. Every day, we work towards a clear purpose: To put a Smile on our customers’ faces today and tomorrow. Our success depends on our people staying ahead of the game. We believe that our attitude to teamwork and our encouragement for your personal growth comes shining through everything we do. We also know that our success as an employer isn’t just about influencing you on why you should join our business. It’s about asking you to imagine where it could take you. Join us. Be part of More.