Hao Q.

Hao Q. is a seasoned professional with extensive experience in technical support and management, currently serving as a Senior Manager for Global TAC and Services at A10 Networks, Inc. since January 2012. In this role, Hao Q. has successfully navigated complex situations and collaborated with the Senior Leadership team to develop innovative operational processes focused on enhancing efficiency through data-driven decisions. Previous positions include managing teams in both Beijing and San Jose, where responsibilities encompassed delivering 24/7 technical support and handling escalations. Hao Q. holds a Master’s degree in Telecommunication and Network Management from Syracuse University and a Bachelor's degree in Information and Telecommunication Engineering from Beijing University of Posts and Telecommunications. Other experiences include internships and research roles that contributed to a well-rounded skill set in technology and customer service.