Alex Dokic is a seasoned professional with extensive experience in customer relations and service delivery across multiple industries. Currently serving as the Service Delivery and Success Manager at AARNet, Alex advocates for high-tier customers in Australia, focusing on building trusted relationships and driving value in service delivery. Previously holding roles at Fortinet, including AU Enterprise Customer Experience Manager and ANZ Service Delivery Manager, Alex managed large enterprise customers' business challenges and service metrics. With a background at Deloitte, Cisco, and other organizations, Alex has developed strong skills in relationship management, operational governance, and strategic account management. Alex holds a Diploma of Leadership and Management from Swinburne University of Technology and a Diploma in PC and Network Support from TAFE NSW.
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AARNet (Australia's Academic and Research Network)
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AARNet Pty Ltd (APL) is the not-for-profit company that operates Australia's Academic and Research Network (AARNet). The shareholders are 38 Australian Universities and the CSIRO. AARNet provides high-capacity, leading-edge networking and communications services to the nation's universities, health and other research organisations, schools, vocational training providers and cultural institutions. Over two million end users access the network and services through shareholder and other customer institutions. AARNet has been effective in making representations to government on policy, legislation, strategy and programs to improve the telecommunications facilities and services available not only to the education and research sector but also to the whole Australian community.