Alicia K. is an experienced professional in government affairs and customer relations, currently serving as the Manager of Government Affairs & Partnerships at AARNet since January 2019, where a focus on stakeholder management within the higher education sector is emphasized. Prior to this role, Alicia spent over seven years at Monash University, holding various leadership positions within the eSolutions department, including Manager of Customer Relations and Service Delivery Manager. Other notable roles include Google Apps Product/Support Specialist, IT Productivity Officer, and Desktop Support Officer at Monash University, as well as desktop support experience at Unisys Australia and Swinburne University of Technology. Alicia holds a Bachelor of Arts in Communication and Media Studies from Swinburne University of Technology.
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AARNet (Australia's Academic and Research Network)
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AARNet Pty Ltd (APL) is the not-for-profit company that operates Australia's Academic and Research Network (AARNet). The shareholders are 38 Australian Universities and the CSIRO. AARNet provides high-capacity, leading-edge networking and communications services to the nation's universities, health and other research organisations, schools, vocational training providers and cultural institutions. Over two million end users access the network and services through shareholder and other customer institutions. AARNet has been effective in making representations to government on policy, legislation, strategy and programs to improve the telecommunications facilities and services available not only to the education and research sector but also to the whole Australian community.