Andras Nagy

Andras Nagy is an experienced customer support professional currently serving as the Head of Customer Support EMEA at ABBYY since November 2023, where a strong focus on B2B clients and key performance metrics drives continuous improvement. Previously, at Telekom HU, Andras managed a team of over 80 employees in the Unique Corporate Contact Department, enhancing service delivery and customer satisfaction by implementing self-service solutions. Andras has extensive experience in leadership roles at T-Systems Hungary Ltd., Magyar Telekom, and T-Mobile Hungary, overseeing departments, managing sales activities, and maintaining high standards of customer service. Educational credentials include a degree in English Studies from Kodolányi János University, along with further education in economic and trade studies.