Ana Silva

Customer Service Representative at AbeBooks, an Amazon company

Ana Silva is a skilled customer service professional with a diverse background in technical support and retail management. Currently serving as a Customer Service Representative at AbeBooks since January 2022, Ana has previously worked as a Teller at HSBC and held multiple positions at Starbucks, including Shift Supervisor and Barista. Ana's technical expertise includes roles as a Technical Support Representative at Solution Source, a Technical Support Specialist at Unify, and a Customer Support Specialist at Sigma Telecom. Ana holds an educational background from the Federal University of Technology - Parana, completed between 2015 and 2017.

Location

Victoria, Canada

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AbeBooks, an Amazon company

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AbeBooks, an Amazon company, is a remarkable place to work. Millions of new, used, rare and out-of-print books are offered for sale through the AbeBooks websites from thousands of sellers around the world. We helped to revolutionize the used book business. AbeBooks (a.k.a ABE) became a subsidiary of Amazon.com Inc. after being acquired in December 2008. Our mission is to help people find and buy any book from any bookseller and our business stretches around the world with six international sites - AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, and IberLibro.com, as well as ZVAB.com, which offers German books. To booklovers around the world, AbeBooks is a great place to buy books. However, we have always been a technology company that helps booksellers and book-buyers. Since 1996, our technology has been helping to revolutionize the book business and that quest goes on. Our technology workers are versatile, quick-thinking and thrive on deadlines. They plan and build systems that will yield long-term tangible benefits but also drop everything when required to solve critical issues where every minute counts. Anyone looking for a technology job at AbeBooks has to prove they are a flexible team player because there is no room for prima donnas. We do a lot with a relatively small number of people. We are devoted to Agile practices and methodologies in software engineering, and e-commerce is a business that never sleeps when it comes to site operations. Our QA engineers are analytical on a global scale. Scalability is the magic word for the database administrators while the product managers have vision and a get-it-done attitude. Our web developers insist on the highest standards when building dynamic pages and user interfaces. Do you have what it takes to join our team?


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Headquarters

Victoria, Canada

Employees

51-200

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