ABILWAYS
Hélène Duneigre is a seasoned expert in Customer Experience (CX) strategy, currently working as an independent consultant since January 2016. Duneigre has experience as a consultant trainer for IFCAM and a trainer at the Institut de formation de la Profession de l'Assurance, where interactive training for insurance professionals is conducted. Duneigre also holds a senior consultant position at Different Factory, focusing on service design, and has contributed as a coach in various programs at Académie du Service. Previous roles include facilitation in innovation at Innocherche and consultancy at TOPS Consult. Duneigre's extensive background includes leadership positions at American Express, spanning from marketing vice president to senior marketing executive. With a Master’s degree from ESCP Business School and various certifications in coaching and management, Duneigre continues to leverage their diverse expertise to enhance customer experience across industries.
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ABILWAYS
BILWAYS is the new brand that ties together the different areas of expertise of their multi-specialist group : EFE, CFPJ, ISM, IDCC, PYRAMYD, ACP, E-learning Time, IFE Benelux, IFE Portugal, ABILWAYS DIGITAL and others to come. They are characterised by their continuous search for quality, respect for people, permanent innovation, openness to theworld, and resolute confidence in the future.ABILWAYS says what it means : paths to know-how and action to meet the needs of companies and organisations that consider training as the way to innovation and growth.At ABILWAYS they believe that training is a strategic tool for change and is key for adapting to a constantly changing environment. They are convinced that knowledge, skills, creativity, and people’s engagement create value and are a company’s most precious assets.With 300 employees, They currently have a turnover of nearly €50 million in France, Belgium, Spain and Portugal. Their aim is to support and accompany their clients with their learning and development projects, in particular with international and multicultural assignments.Thanks to its expert positioning, ABILWAYS can capitalise on strong brands, each of which specialises in a specific skill or business expertise.