Paula Harrington

Principal Service Designer at Acacium Group

Paula Harrington has extensive experience in service design and business improvement, currently serving as a Service Designer and previously holding multiple roles, including Senior Journey Optimisation Manager and Business Improvement Manager at Acacium Group since October 2019. Prior experience includes 13 years at British Gas, where Paula took on various leadership roles, including Business Improvement Specialist, Team Leader, and Resource and Dialler Manager, leading improvement projects and overseeing operational teams within the Smart Metering division. Paula holds a BA Hons degree in Business and Marketing from Coventry University, completed in 2006.

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Leeds, United Kingdom

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Acacium Group

Acacium Group is a provider of health, life sciences, and social care staffing services to the health sector. The company's commitment to employee development through training, personal development plans, professional qualification support, and career progression, has resulted in excellent retention levels. Its recent achievements have seenoutperforming the main competitors with strong growth across each of the markets.Independent Clinical Services was founded on 1992 and is based in London.