Acas
Jill Townley is an experienced professional in performance management and data analysis, currently serving as Performance and Development Manager at Acas since June 2009, where responsibilities include producing and analyzing management information, designing reports, and forecasting. Previous roles within Acas included Senior Data Analyst and Data Analyst, focusing on workforce planning, shrinkage management, and scheduling. Before joining Acas, Jill worked at Virgin Media as a Helpline Adviser and Sales Advisor, engaging in customer acquisition and cross-selling. Jill holds a degree from Newcastle University and completed education at Clitheroe Royal Grammar School 6th Form Centre.
Acas
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We help small businesses, employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems. Whether you’re an employer who wants to make sure they’re following employment law and good practice, or an employee who wants to understand your rights at work, we can help. There’s no charge for most of what we offer. We support good relationships between employers and employees which help organisations to thrive. And when there’s a dispute we help by providing conciliation to resolve workplace problems. We aren’t on anyone’s side - we tell you the facts. Our expertise is based on millions of contacts with employers and employees each year. Acas experts often write the codes that people must follow in the workplace. All of this adds up to Acas providing excellent value for money - for every £1 of taxpayers’ money which Acas spends, there is at least £12 benefit to the economy.