Tony Drummond

Tony Drummond is a seasoned Data and AI Strategist with extensive experience in customer experience management and digital transformation. Currently serving as the Data & AI Strategy Leader at Accenture since 2021, Tony previously held key positions including Vice President of Client Experience at Cox Automotive Inc., where a centralized customer experience strategy was developed across 24 brands generating $7 billion in revenue. As Vice President of Customer Experience at Manheim, Tony drove a $150 million digital business transformation in a $3 billion company. Early career at IBM spanned various roles in customer-centered transformation, including Associate Partner in the Customer-centered Transformation Consulting Practice, focusing on digital transformation and customer experience. Tony holds a Master of Arts in Integrated Marketing Communications from the University of Colorado Boulder and a Bachelor of Arts in Communications from Susquehanna University.