Accolade
Alicia Duliah possesses extensive experience in knowledge content management and client services, currently serving as Sr. Manager of Knowledge Content at Accolade, Inc. since December 2019. Previously held various roles at Iron Mountain from February 2010 to December 2019, including Manager of Knowledge Content Implementation and Preferred Client Services Supervisor, where responsibilities included optimizing revenue growth and managing client relationships in the healthcare sector. Alicia began her career at KNB Wireless as a Help Desk Specialist, providing troubleshooting support in both English and Spanish. Known for enhancing customer satisfaction and streamlining processes, Alicia combines a strong client service orientation with a focus on operational excellence.
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Accolade
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Accolade is a Personalized Healthcare company that puts humanity back in healthcare for your employees by building relationships that connect them and their families to the right care at the right time. They deliver care that is personalized, guided by intelligent technology and data insights, and value based, to deliver improved clinical outcomes and lower costs.