ACE Rent A Car
Karyna Ramirez is a seasoned professional in customer experience and health insurance, currently serving as a Senior Customer Experience Specialist at ACE Rent A Car since September 2021. In this role, Karyna focuses on enhancing customer satisfaction through effective management of rental bookings and addressing client concerns. Previous experience includes a position as a Customer Relations Specialist at PharmaScript Ambulatory Infusion Center, where Karyna ensured the accuracy of referrals and managed prior authorizations. Earlier roles include Infusion Intake Coordinator at HME Specialists, LLC, responsible for data entry and insurance verification, and Health Insurance Specialist at Presbyterian Healthcare Services, providing essential support in health insurance inquiries. Karyna holds an educational background from Central New Mexico Community College, completed between 2012 and 2014.
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ACE Rent A Car
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ACE Rent A Car is a privately held business founded in 1966 by Robert Sorensen. Originally, Sorensen owned two car washes in Indianapolis and added 10 Volkswagens to meet the rental needs of the surrounding neighborhoods. The rental business grew organically. Soon he found himself operating at the Indianapolis International Airport, renting vehicles as part of the now defunct American International franchise system.[citation needed] By 1986, the operation had grown to multiple locations throughout Indiana and the Chicago area. Sorensen left the American International system and formed the ACE Rent A Car chain. A primary motivation for this change was the need to be represented on the emerging Global Distribution Systems (GDS), such as Sabre, PARS, and Apollo. Although ACE was a relatively small company, it became a leading adopter of GDS technology. Today, the ACE Rent A Car chain consists of over 350 affiliated locations worldwide with the company office headquartered in Indianapolis, Indiana. In addition to serving the major North American airports, the ACE system has a concentration on leisure destinations in the Caribbean, Central and South America, as well as destinations in the UK, Europe, Asia and Australia. In 2011, ACE was ranked highest in customer satisfaction in the J.D. Power & Associates annual industry consumer survey. In 2012, ACE was named one of 50 J.D. Power Customer Service Champions across 20 service industries.