Heather Faulkner

Heather Faulkner is a seasoned professional with extensive experience in customer operations and management, currently serving as Sr. Manager of Customer Operations at ACERTUS since March 2024. Previously, Heather held the position of Call Center Supervisor at CVS Health from November 2021 to October 2023, where coaching and developing pharmacy support representatives were key responsibilities. With a diverse background that includes roles such as OEM Program Manager at AutoAlert, Patient Financial Services Manager at Cerner Corporation, and Quality Assurance Specialist at Teva Pharmaceuticals, Heather has consistently demonstrated expertise in operational leadership, team training, and strategic efficiency improvements. Heather also brings clinical experience from roles such as Certified Respiratory Therapist at Truman Medical Centers. Heather holds a Bachelor of Applied Science in Health Administration from the University of Phoenix and an Associate of Arts in Respiratory Care Therapy from Concorde Career Colleges.