Matt Smith

Senior Product Support Manager at Ackroo

As Senior Product Support Manager, Matt leads a team of engineers whose goal is to bridge the gap between the engineering team and first-line support for customers. This team also provides IT and DevOps support internally for the company to help improve technical operations.

Matt has over 15 years of engineering experience in the gift card, loyalty and payments industry which includes 12 years at KESM/Loyalmark whom Ackroo acquired at the end of 2017. He is passionate about working with clients and internal stakeholders to solve complex problems.

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Ackroo

Through vendor and industry consolidation, Ackroo provides marketing, payment and point-of-sale solutions for merchants of all sizes. Ackroo’s self-serve, data driven, cloud-based marketing platform helps merchants in-store and online process and manage loyalty, gift card and promotional transactions at the point of sale in order to attract, engage and grow their customers while increasing their revenues and margins.


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Headquarters

Hamilton, Canada

Employees

11-50

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