Acquire BPO
Carla A. is an experienced Program Manager at Acquire BPO since April 2013, where responsibilities include developing and implementing strategies across multiple Lines of Business to drive growth, enhance customer satisfaction, and reduce churn. Prior roles at Acquire BPO include Technical Support Team Lead, overseeing a team of 10-13 agents, and Technical Support Specialist Level 2, managing escalated support cases. Carla also began a technical support career at Convergys as a Level 1 Support agent. Carla attended Southern Luzon State University, pursuing a degree in Computer Engineering from 2006 to 2011.
This person is not in any offices
Acquire BPO
1 followers
Acquire BPO is an award-winning, global business outsourcer with 14 locations across Australia, the Dominican Republic, the Philippines and the United States. With 10,000+ staff and over 16-years’ experience, we deliver Safe, Flexible & Innovative contact center and back-office services for global businesses— onshore, offshore and Work from Home (WFH)—that enable them to #OutsourceWithConfidence. We have a definitive edge over our competitors because: • Our delivery centers are fitted out to international standards with carrier-grade infrastructure and globally redundant paths. • We’re globally PCI-DSS certified and strictly adhere to ISO/ISMS, SOC 1 & 2, HIPAA compliance standards, international data privacy regulations, among others. • Our Australia- and US-based Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers ensure risk-free transition and key client focus. • Our in-house Automation & Intelligence team provides holistic automation solutions from design, to implementation, to ongoing continuous improvements—ensuring companies leverage the latest technologies available to achieve their business goals. • We’re powered by world-leading technology, including omni-channel platform Genesys, proprietary, cloud-based contact center platform Segue, Verint Workforce Management, Workday HCM & Finance, Workplace by Facebook for collaboration and communication, etc. • We’re a values-driven organization, attracting great talent and investing in training, free family health cover, community assistance, team-building and strong engagement activities. Visit www.acquirebpo.com for more information. Acquire BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/.