Vaughn Trias

Vaughn Trias is an experienced customer success and project management professional with a career spanning over two decades. Currently serving as the Principal Customer Success Manager at Act-On Software, Inc. since July 2011, Vaughn is responsible for onboarding, adoption, expansion, and retention of services, with a notable promotion to the 1st Partner Success Manager for Managed Services Agency customers. Prior experience includes Client Services Manager for Large Commercial Accounts at WebEx from August 2004 to July 2011, where Vaughn focused on implementation and retention of services for commercial clients. Vaughn also worked as an Implementation Specialist at PowerSchool Group LLC and as a Project Manager at eBay from July 1999 to July 2003, where key contributions included facilitating project planning and developing new product features to enhance customer operations.