Yolande le Mercier

Country Manager / Managing Director at Activeo

Yolande Le Mercier is an accomplished professional with extensive experience in management and consulting, currently serving as Country Manager and Managing Director at Activeo since June 2016, where responsibilities include defining the GDPR Roadmap and ensuring regulatory compliance across multiple countries. Yolande has also held roles such as Transformation Manager, coordinating programs across seven nations and leading change management initiatives, as well as Voice of the Customer Lead, contributing to enhancing customer experience solutions. In addition to these roles, Yolande is an active member of various business clubs and chambers, including the Chambre vaudoise du commerce et de l'industrie and the Geneva Chamber of Commerce and Industry. Previous experience includes consulting positions at agencies like why innovation!, ON-X Consulting, and Devoteam Consulting. Yolande's educational background comprises advanced degrees in Economics, International Relations, Business Management, and a Professional Master's degree in Consulting in Organization, Strategy & IT from prestigious institutions such as the University of Paris I: Panthéon-Sorbonne and Tecnológico de Monterrey.

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Activeo

Since 1993, Activeo provides Business Consulting, Technology Expertise and Application Software in the areas of Customer Experience and Customer Collaboration. Activeo is a recognized leader in Customer contact Technologies helping clients to deliver a Superior Customer Experience through their contact centers, web channels and an overall integrated Customer strategy. Our team of experts and global partners provide the necessary consulting services, technology expertise and innovative applications that have significantly improved results for our clients through optimized Customer service and optimized contact center performance. Activeo helps its Customer to achieve immediate measurable efficiencies that will enable them to excel in their Customer strategies by : - Optimizing their customers interactions > Structuring the Customer journey - Improving their Customers experience > Listing the Voice of Customer - Monitoring quality and performance > Improving Customer Service Performance


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51-200

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