Shyamal Addanki

Shyamal Addanki is a seasoned professional in customer success and consultancy, currently serving as the Senior Director of Client Success at Aderant since August 2025, following the company's acquisition of HerculesAI. Previously, Shyamal held the position of Vice President of Customer Success at HerculesAI, leading efforts to optimize client engagement with generative AI technology. With an extensive background in consulting, Shyamal has provided services focused on digital transformation and process improvement through roles at Karta Legal LLC, OTUS Group, and Silvermist Consulting. Experience also includes leadership positions at Slater Hill Inc. and FireStart, where Shyamal successfully managed customer engagement and regional expansion efforts, respectively. Shyamal's earlier career involved technical account management and product innovation at SR Technics Group, alongside a solid academic foundation with an MBA from the University of Oxford and a Bachelor of Science in Aerospace Engineering from Embry-Riddle Aeronautical University.