Andrea Velarde

Andrea Velarde has worked in customer service for many years, most recently as a Customer Care Professional at ADVault. Prior to that, they worked as a Client Success Manager at HealthMark Group, an Intern at Bristol Hospice, and a Student Assistant / Ambassador at Sam Houston State University. Andrea also worked as an Administrative Assistant at the Texas Department of Transportation and as an Optometric Assistant at Montrose Eye Care. Andrea began their career in customer service as an Optician at Louetta Family Vision Care.

Andrea Velarde has a Bachelor of Science degree in Health/Health Care Administration from Sam Houston State University. Andrea also has certification from LinkedIn in Avoiding Common Pitfalls in Customer Success Management, Building Rapport with Customers, Business Fundamentals for Customer Success Managers, Consulting Foundations: Client Management and Relationships, Customer Success Management Fundamentals, Engagement Evaluation Best Practices for Customer Success Management, Onboarding and Adoption Best Practices for Customer Success Management, and Unconscious Bias.