Advensus
Ronald Lora has a diverse work experience in the field of client services, call center operations, and quality assurance. Ronald started their career at Verizon International Teleservices, LTD. as a Quality Auditor, where they monitored and evaluated agents' calls to ensure compliance with client guidelines. Ronald then joined Nearshore Call Center Services, LTD. as a Quality & Training Manager, overseeing the activities of quality auditors and coordinating trainings for new and current personnel. Ronald later became a Senior Account Manager at Nearshore Call Center, where they managed key accounts, developed new projects, and fostered client relationships. At Advensus, they held the position of Site Director, responsible for strategic planning and execution of the Call Center operation, as well as overseeing Recruitment, IT, HR, and Facility departments. Currently, Ronald serves as the Director of Client Services at Advensus, where they successfully communicate and coordinates with internal teams to deliver solutions, manages and grows accounts, and acts as the primary point of contact for clients.
Ronald Lora attended John Bowne High School in New York City from 1996 to 2000. After completing high school, they pursued a Bachelor's degree in Business Administration from Universidad Apec from 2002 to 2007.
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Advensus
Advensus started operations in 2006 in the Dominican Republic under the name of Nearshore and 100 telemarketing positions. Eleven years later, the company has evolved and has become the most important provider of contact centers services in the country, with 5 modern buildings in central areas of Santo Domingo, more than 4,000 operational positions and over 1,500 direct associates. Advensus today focuses on its international expansion with the recent opening of a new contact center in Florida, always operating under the highest standards of safety and technology, with the sole purpose of meeting the needs of our customers and associates. Advensus offers inbound and outbound contact center services including customer service, technical support, sales, lead generation, collections, order taking, scribe and transcription, event registration, email and chat support and Consultative approach. Bilingual - English and Spanish Agents. Advensus prides itself in being flexible, nimble and competitive, with facilities that are completely state of the art, PCI Certified, HIPAA Certified and employing best in class technology and people. Convenient 90-minute flight from Miami. Industries served – cable and telecom, healthcare, financial services and insurance, consumer goods, retail, business services, education, travel and entertainment, logistics For employment inquiries: Phone: 809-542-0000 Email: careers@advensus.ccom For business inquiries: Phone: 809-542-0000 | 866-501-0029 Email: sales@advensus.com