Advensus
Sami Ledesma has a strong background in operations management and client relationship management. They have worked as a Senior Operations Manager at Advensus since 2022, where they handle client relationships, establish operational objectives, and delegate assignments. Previously, they held the same role at Continuum Global Solutions from 2018 to 2022, where they also served as a Project Manager, overseeing call center operations and implementing processes. Additionally, Sami has experience as an Operations Supervisor and Senior Specialist at Conduent from 2015 to 2018, and as a Technical Support Specialist at Xerox from 2013 to 2015.
Sami Ledesma began their education at SUNY Westchester Community College in 2010 and completed their studies in 2012. During their time at the college, they pursued a field of study in Business Administration and Management, General. Following this, in 2013, they enrolled at Universidad APEC, where they are currently studying Business Administration and Management, General. No specific degree name has been mentioned for either educational institution.
Advensus
Advensus started operations in 2006 in the Dominican Republic under the name of Nearshore and 100 telemarketing positions. Eleven years later, the company has evolved and has become the most important provider of contact centers services in the country, with 5 modern buildings in central areas of Santo Domingo, more than 4,000 operational positions and over 1,500 direct associates. Advensus today focuses on its international expansion with the recent opening of a new contact center in Florida, always operating under the highest standards of safety and technology, with the sole purpose of meeting the needs of our customers and associates. Advensus offers inbound and outbound contact center services including customer service, technical support, sales, lead generation, collections, order taking, scribe and transcription, event registration, email and chat support and Consultative approach. Bilingual - English and Spanish Agents. Advensus prides itself in being flexible, nimble and competitive, with facilities that are completely state of the art, PCI Certified, HIPAA Certified and employing best in class technology and people. Convenient 90-minute flight from Miami. Industries served – cable and telecom, healthcare, financial services and insurance, consumer goods, retail, business services, education, travel and entertainment, logistics For employment inquiries: Phone: 809-542-0000 Email: careers@advensus.ccom For business inquiries: Phone: 809-542-0000 | 866-501-0029 Email: sales@advensus.com