Senior Applications Engineer/application Manager

Adverum Biotechnologies, Inc. is a mission-driven clinical-stage company that aims to establish gene therapy as a new standard of care for highly prevalent ocular diseases with the aspiration of developing functional cures to restore vision and prevent blindness. Leveraging the research capabilities of its proprietary intravitreal (IVT) platform, Adverum is developing durable, single-administration therapies designed to be delivered in physicians’ offices to eliminate the need for frequent ocular injections to treat these diseases. By overcoming the challenges associated with current treatment paradigms for these debilitating ocular diseases, Adverum aspires to transform the standard of care, preserve vision, and create a profound societal impact around the globe.

Note to Recruiters and Agencies All recruiter and agency inquiries must go through Adverum’s internal Talent Acquisition team.  Unsolicited resumes sent to Adverum will be considered Adverum's property.   Adverum’s Talent Acquisition team must expressly engage agencies for any requisition.  Direct contact with hiring managers by agencies will not be tolerated and may affect your ability to work with Adverum in the future.

Adverum is looking for a Senior Applications/Engineer/Applications Manager with an emphasis on Lab Systems/Analytics to join our team in our Redwood City office. This person will be working with one or more business functions in support of a portfolio of applications.  This role is responsible for planning and supporting the applications assigned to them. 

What you'll do:

• You will be aligned with functional areas that have labs, including, but not limited to Quality Control, Assay Development, Process Development, and Research.
• Be assigned a suite of applications, including, but not limited to Benchling, Waters Empower, SoftMax Pro and, QuantStudio.  The apps assigned to you may be periodically load balanced with your colleagues.
• Train on, follow, create and review (GxP) SOPs to maintain GxP compliance of GxP systems.
• Manage GxP processes around change control, deviations, etc. for assigned systems.
• General administration of assigned applications.
• Create, update and follow documentation related to the applications, including, but not limited to Service Requests, Incident Management, Change Management, Problem Management, Change Control, etc.
• Partner with business owner(s) and other relevant functional areas such as Quality Control, Assay Development, Process Development, and Research.
• Stay abreast of changes to the applications and make recommendations to the business owner.  Generate application and functional area roadmaps.
• Generate dashboards related applications supported for business owners, including application health.
• Manage backlog of changes, fixes and improvements to the system and work with business owner to prioritize.
• Ensure regulatory compliance and maintain systems as “audit ready” where required.  Represent systems to internal and external auditors.
• Project intake and execution
• Maintain runbook(s) and related documentation to outsource operational tasks, such as user provisioning, to managed services and/or offshore resources in support of supported applications.  Provide oversight to ensure processes are effectively followed.
• Ensure application compliance with Adverum IT Security Policy.

About you:

• Bachelors degree preferred
• 8 years industry experience + 4 years’ experience in Lab Informatics (Lab Systems, Lab PC Support)
• General understanding of application-level security (to be aligned with Adverum Security Policy).
• Experience supporting Electronic Lab Notebook system, Chromatography data systems, LIMS, other lab related systems.
• Experience with Benchling strongly preferred
• Waters Empower a plus.
• Experience with Lab Data Management
• Experience working in a lab GxP Environment
• Outstanding customer service
• Strong communication skills
• Ability to prioritize and multitask with strong attention to detail
• Ability to work with minimal supervision
• Ability to learn and support new applications
• Strong analytical and problem-solving skills required