Leonardo Carlos Baez Valencia

Leonardo Carlos Baez Valencia has extensive experience in customer service and client relationship management, primarily in the financial technology and corporate sectors. Since August 2016, Leonardo has served as the Responsible for Customer Service at Afluenta Credito Humano in Mexico, focusing on optimizing client satisfaction and cross-selling opportunities. Prior experience includes a decade at American Express, where roles included PA Strategic Executive in Corporate and High-Value Account Executive, emphasizing superior service for premium businesses and high-net-worth clients. Additional experience includes positions at NEXTEL de Mexico and Operadora Unefon, where Leonardo managed customer support through various communication channels and implemented process improvements. Leonardo holds an education from Universidad Abierta y a Distancia de México.