Alexandre MacHado

Alexandre Machado possesses extensive experience in customer service and client relationship management across various industries. Currently serving as a Customer Service Analyst Jr at Afya since August 2022, responsibilities include addressing complex product issues, updating operational macros, and maintaining support articles. Previous roles include Customer Success Assistant at Afya, where Alexandre handled customer inquiries across multiple platforms and facilitated data integration. Experience also includes a position at MakerHero as a Customer Relationship Assistant, supporting order tracking and customer liaison activities, and serving as a Customer Relationship Analyst at Bella Capri Franchising, where responsibilities included team training and ticket management. Early career experience includes recruitment support at Rodobens and administrative duties as an intern at Caixa Econômica Federal. Alexandre holds a Bachelor's degree in Psychology from Centro Universitário de Rio Preto, earned between 2014 and 2018.