Agilex Fragrances
Melanie Mbida has extensive work experience in customer service management. Melanie worked as the Director of Customer Service Management at Agilex Fragrances, where they led and developed high-performing teams. Prior to that, they were a Senior Manager of Customer Service at DSM, where they managed a large team and drove customer satisfaction. Melanie also held customer service management roles at Azelis Americas, Evonik Industries, and Vital Signs Inc., GE Healthcare. Overall, Melanie has a proven track record of improving customer service experience, mentoring team members, and achieving quantitative and qualitative targets.
Melanie Mbida has a strong educational background, beginning with their bachelor's degree in Business from Fairleigh Dickinson University, which they obtained from 2008 to 2011. Building upon this foundation, they pursued a Master's degree in Administrative Science from Fairleigh Dickinson University-Metropolitan Campus, which they completed from 2011 to 2012. Melanie's academic journey continued at the University of Phoenix, where they dedicated their time from 2013 to 2020 to attain a Doctor of Management (DM) degree in Management in Organizational Leadership. Additionally, Melanie has expanded their knowledge by obtaining a certification in Body Language for Leaders from LinkedIn in January 2017.
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Agilex Fragrances
Agilex Fragrances is a leading provider of custom fragrances, inspired product solutions and innovative delivery systems serving mid-sized clients. Our team of experts possess exceptional creative, technical, and regulatory capabilities for customers who seek captivating fragrance for product categories including: Air Care, Home Care, Personal Care, Fine Fragrance, Industrial & Institutional, Pet, Automotive, Laundry and more. Agility, excellence, innovation, and creativity are our foundation and allow us to create, and deliver, fragrance products with unprecedented speed-to-market. At Agilex Fragrances, we design with passion and inspiration to create captivating scents, visionary marketing concepts, and innovative technologies that differentiate your products. With the personalized attention of a smaller company, and the global resources of our premier parent organization, we deliver the highest quality fragrances, comprehensive regulatory support, and best-in-class East and West Coast manufacturing. By providing a customer-centered, multi-disciplinary team approach, you are guaranteed to be in the hands of the ideal fragrance partner. Great brands deserve iconic scents. Let’s collaborate!