AgilityInsights
Nikki Davis is a seasoned technical support professional with extensive experience in the IT industry. Currently serving as a Senior Support Desk Analyst at AgilityHealth since June 2022, Nikki has a strong background in troubleshooting software and hardware issues, documenting resolutions, and contributing to knowledge bases. Previous roles include Help Desk Specialist and Technical Administrative Assistant at Vulcan, Inc., where Nikki utilized ticketing systems to manage service requests and assisted in the implementation of SaaS products. Prior experience also includes positions as Technical Customer Service Manager and Key Account Representative at Riisnet LLC and A1 Barcode Systems, respectively, showcasing a well-rounded skill set in customer service, technical support, and administrative functions.
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AgilityInsights
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Designed to leverage data across your organization, the platform allows you to build high-performing teams, accelerate enterprise agility, and enable strategy to execution by measuring and improving at every level. With the largest global Benchmark of agility data, AgilityInsights® combines both qualitative and quantitative metrics to give you a clear view of your teams while measuring their maturity, performance, and outcomes in one view.