Gerrard Pollard

Gerrard Pollard is a seasoned professional with extensive experience in implementation and customer success across various industries. Currently serving as a Senior Implementation Specialist at Agilysys since October 2021, Gerrard has managed multiple end-to-end software implementation projects, collaborating with sales teams and providing technical support to over 100 client sites. Prior to this role, Gerrard held positions at AT&T as a Retention Specialist, where an average customer retention rate of 85% was maintained, and at AbleTo Inc. as a Customer Success Manager. Additional experience includes providing customer care at American Express, where cross-selling and upselling efforts led to significant achievements. Gerrard holds a High School Diploma from North Miami Beach Senior High School, earned in June 2009.