AIA Contract Documents
Eric M. has a diverse work experience starting from 2012. Eric worked as a Tier 1 Supervisor at Xerox from November 2012 to June 2014, where they taught de-escalation techniques, collaborated with vendors, and issued credits. From November 2013 to June 2015, they were a Support Manager for AT&T Digitallife at Sutherland Global Services, handling customer inquiries and surpassing performance indicators. Eric then joined Comcast Cable as a Customer Account Executive from May 2016 to June 2017, providing technical assistance and custom solutions to customers. Eric served as an Autonomous Vehicle Operator at Adecco (Onsite with Waymo) from December 2017 to October 2018, ensuring vehicle safety and delivering feedback to engineers. Eric worked as a Client Service Analyst III at Oracle from October 2018 to August 2022, assisting customers in utilizing cloud-based solutions and tracking client issues. Presently, they are the Customer Success Lead at AIA Contract Documents since April 2023, providing technical support, managing escalations, and maintaining customer satisfaction.
Eric M. began their education in 2007 at Pima Partnership High School, where they obtained their High School Diploma with a focus on General Studies. In 2020, they attended Southern Careers Institute and completed a program in Software Development. It is important to note that no specific degree was mentioned for this program. Additionally, in April 2023, Eric M. obtained certification as a BenchmarkPortal Certified Contact Center Manager (CCCM) from BenchmarkPortal.
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AIA Contract Documents
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AIA Contract Documents is a leading legal contract platform with nearly 200 contracts, exhibits, and forms that define the relationships and terms involved in design and construction projects. With the rise of environmental consciousness in real estate development, we launched updated AIA Sustainable Project documents in May 2020, including a new scope of services and an updated free guide, to provide the roadmap for greener design and construction for all parties. Prepared by the AIA Documents Committee with the consensus of owners, contractors, attorneys, architects, engineers, and others, the documents have been finely tuned during their 120-year history. Our comprehensive contracts and forms are widely recognized as the industry standard and used by all industry professionals, including architects, contractors, owners, consultants, and attorneys. You can find the applicable contracts, exhibits and forms via two categories on AIA Contract Documents’ website. Search by families based on types of projects or particular project delivery methods and by series based on the use of the document.