Joanne Chiang

Joanne Chiang is a seasoned professional with extensive experience in IT strategy and business analysis. Currently serving as Senior Manager of IT Strategy, Planning and Performance at Air Canada since January 2020, Joanne has held significant roles such as IT Strategy Advisor. Prior to Air Canada, Joanne worked at TELUS from March 2012 to December 2019 in various capacities, including Business Consultant and Manager of Business Analysis. Joanne's earlier career includes positions at Shaw Communications and Rogers Communications, where responsibilities ranged from National Call and Workforce Supervisor to Customer Service Specialist. Joanne holds a Bachelor’s degree in Economics from Simon Fraser University and a Diploma in Applied Nutrition from Alive Academy, along with credentials from ASQ.