Nicole Smith

Nicole Smith is a seasoned communications professional with extensive experience in customer communications and public relations. Currently serving as the Manager of Customer Communications and Public Relations at Air Canada since 2017, Nicole plays a key role in shaping the brand's voice strategy and managing outreach to media and stakeholders. Previously, Nicole held a managerial position focused on loyalty and member experience communications, overseeing Air Canada's loyalty programs. Prior experience includes roles at CIBC as the Manager of Executive Program Management and Manager of Investor Relations, where Nicole led communication strategies and project management for a large team. Additional experience includes working as an Account Director at Marcus Evans and a communications intern at Roots. Nicole holds a Bachelor’s degree from Bishop's University and a Master’s degree in Communications and Public Affairs from Centennial College.