Anand Babu

Anand Babu is an accomplished professional in customer experience and operations with over 17 years of experience across various industries. Currently serving as the Lead of Loyalty Customer Service at Air India Limited, Anand focuses on transforming customer experiences. Prior roles include Head of Customer Experience at Tata Health, where Anand implemented support strategies and built operational frameworks, and Community Operations Manager at Uber, where significant improvements in safety response times and vendor management were achieved. Anand also held management positions at Opinio, Amazon, Flipkart, and Sutherland Global Services, overseeing customer service operations, process improvements, and team performance. Anand holds a Bachelor of Commerce degree from the University of Madras.