AirAsia
Harvin Dhaliwal has over a decade of experience in the airline industry, primarily with AirAsia, where roles have included Manager of the Continuous Monitoring Team, Duty Executive, and Regional Reservation Control Officer. Responsibilities have centered on continuous monitoring of booking changes and ensuring adherence to standard operating procedures related to revenue verification. Previous positions at Scicom (MSC) Bhd included Pre-Fight Agent, Live Chat Agent, and Call Center Agent, focusing on handling flight disruptions and customer inquiries. Harvin's career began at VADS Berhad as a Telemarketer, contributing to a strong foundation in customer service and communication skills.
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AirAsia
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AirAsia is a leading low-cost airline that primarily operates in the Asia-Pacific region. They started out as Fly Asian Express in 2006 by serving rural areas of Sarawak and Sabah with turboprop aircrafts before rebranding to AirAsia in 2007. While they mainly operate out of the Kuala Lumpur airport, AirAsia services 26 destinations in Singapore, Bali, Sapporo, Tokyo, Osaka, Nagoya, Fukuoka, Seoul, Busan, and many others across Asia and the US. Their core fleet consists of the 39 Airbus A330. They are passionate about their business model having the lowest unit cost base of any long-haul airline in the world. In addition to their low-cost airline offering, other services include AirAsia Ride, Pocket, ikhlas, Money, Xpress, Health, Food, TravelMall, and many others that promise a quick and easy delivery at a low cost.