Senior Manager, UX Writing

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

The Airbnb UX Writing team is growing, and we’re looking for a Sr. Manager to lead the Hosting Writing team and support its continued growth. This role will be responsible for the vision and content quality for the Hosting organization.

The Hosting team aims to inspire and empower everyday people to live richer lives by hosting on Airbnb. As a Sr. Manager on the team, you’ll have the opportunity to shape product strategy and codify our messaging to grow, support, and retain our Host community.

Responsibilities:

• Manage UX Writers on the Hosting team
• Define the vision for Hosting and work with other leads and cross-functional partners to drive consensus across teams
• Balance managing with hands-on work and set an example that helps elevate the practice
• Provide feedback on content across multiple touchpoints (including product names, labels and navigational elements, emails, tutorials, marketing pages, and notifications)
• Accountable for content quality across writing functions
• Set strategy for resourcing, allocation, and recruiting for Writing across the entire product area
• Help the team influence and document strategic content decisions in their design areas
• Build relationships and collaborate with product managers, other design leaders, and the Marketing and Creative teams
• Provide regular, actionable performance feedback
• Mentor and coach team members to set concrete goals and develop their strengths
• Promote content strategy throughout the company and within the broader design and content communities
• Help shape the strategic vision and goals for the entire UX Writing team
• Develop processes and templates to help writers work more efficiently and trainings or workshops to enhance their skills

Requirements:

• Experience working closely with Marketing and Creative teams
• 5+ years management and leadership experience
• 8+ years practicing content strategy in the design field
• Proven ability to collaborate successfully with cross-­functional partners and work in a fast-paced environment
• Passion for Airbnb’s mission and deep empathy for our diverse community
• Portfolio of successful leadership initiatives