Airbnb
Miles Tomlinson is an experienced operations leader with a strong background in scaling business functions across various industries. Currently serving as the head of Scaled Operations at Airbnb since April 2020, Miles manages multiple human-powered programs aimed at business improvement. Previously, Miles held the position of Global Head of Operations for Customer Success at Square, overseeing a large team and multiple operational functions. Earlier roles include leading brand strategy and operations at Symphony Commerce, head of capabilities and optimization at PayPal, and a case team leader at Bain & Company, where Miles managed projects in growth strategy and performance improvement. Additionally, Miles served as General Manager for eBay Motors, achieving significant revenue growth and strategic advancements. Miles holds an MBA from Stanford University and a Master's degree in Psychology from the University of Cambridge.
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Airbnb
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Founded in 2008, Airbnb started out as a simple idea. The two founders, Brian Chesky and Joe Gebbia were desperately trying to make rent in San Francisco. To raise money, they strategically rented out their air mattresses to attendees of a major conference in the area. This is where the name "Air Bed and Breakfast" is derived from, and would soon become the well-known industry disruptor "Airbnb". Airbnb is a global travel community that offers magical end-to-end trips, including where you stay, what you do and the people you meet. The platform has grown to 4 million hosts who have opened their homes to 1 billion guests around the world with their most popular destinations being in Kissimeee FL, NYC, LA, Davenport, FL, San Diego, Atlanta, Austin Texas, and many more. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Through their technology, they facilitate the connection and renting process between the hosts and travelers, however, do not actually own any of the rented out spaces themselves. Although they are known mostly for their lodging services and unique housing options, they also provide online experiences or in-person meet ups and community relief services. These two offerings became especially prevalent during the COVID-19 pandemic as well as other natural disasters that occurred around the world where housing options quickly became scarce. Today, Airbnb's headquarters are in San Francisco where the simple idea started. They have additional offices in LA, NYC, Berlin, and Paris with plans to expand in Atlanta. They will continue to widen their global footprint to accommodate guests around the world.