Aftab Ahmed

Aftab Ahmed is a highly experienced professional specializing in customer success and account management. Currently serving as a Senior Customer Success Manager for Strategic Accounts at Aircall since August 2021, Aftab has consistently achieved a 100% customer satisfaction score and maintained a zero percent churn rate for new onboardings. Prior to this role, Aftab held positions at Mindbody and Clinic to Cloud, where responsibilities included onboarding, implementation, and consulting to enhance the customer experience. Experience also includes serving as an Account Manager at JCurve Solutions, where Aftab excelled in stakeholder relationship management and process improvement initiatives, achieving notable revenue increases. Earlier career roles include software testing and customer service, with a foundational education in Information Technology from the University of Technology Sydney.