Aircall
Tiago Serra is an accomplished Senior Voice Engineer with extensive experience in designing and developing voice services. Currently at Aircall since May 2025, Tiago previously held the same position at MessageBird from November 2020 to April 2025, where responsibilities included the design of omnichannel services utilizing micro-services architecture and RESTful APIs. Prior roles include Voice Engineer at Talkdesk, where Tiago implemented interconnect voice networks and integrated SIP trunk solutions, and IMS Engineer at Vodafone, managing the IMS network. Tiago's career also includes significant positions at Celfinet and Nokia, focusing on VoLTE/IMS core solutions. Tiago's educational background comprises a Master's and a Bachelor's degree in Electronics and Telecommunications Engineering from the High Institute of Engineering of Lisbon.
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Aircall
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Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular productivity and helpdesk tools, Aircall was built to make phone systems easy to manage – accessible, transparent, and collaborative.