Adrienne Fonseca

Adrienne Fonseca is a seasoned operations and strategy leader with extensive experience in enterprise technology and customer support operations. At Airtable, Fonseca served as Head of Operations & Strategy, spearheading an AI initiative that enhanced participant AI skills by over 80% and facilitated substantial productivity gains, as well as managing a critical transition of reporting pipelines that yielded significant cost reductions. Previous roles include Head of Customer Support Operations at Stripe, where Fonseca oversaw projects benefiting over 2 million clients and led initiatives that reduced operational expenses by 65%. Fonseca's expertise is complemented by a solid educational background, holding an MBA from Stanford University and a BA in Economics from the University of California, Berkeley.