Airtel Zambia PLC
Isaac Banda is an experienced professional in customer experience and retail management, currently serving as the Head Customer Experience - Service Experience at Airtel Zambia PLC since August 2011. In this role, Isaac is responsible for driving customer market operations and enhancing service experience across all Airtel touch-points while ensuring profitability and effective monitoring of retail productivity. Previous positions include Sales Manager – Retail, where Isaac focused on driving sales and managing retail shop operations, and Relationship Manager for High Value Customers, emphasizing engagement and revenue generation. With a background that includes managing customer acquisition processes and administrative support, Isaac possesses a robust educational foundation with a Bachelor's degree and an MBA from the University of Zambia and Copperbelt University, earned between 2006 and 2014.
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Airtel Zambia PLC
A dynamic business world requires a reliable and innovative service provider. Airtel Business is all about you and your total telecommunication needs, whether your focus is growth, regional expansion or maximizing productivity, we have the services that will meet your needs now and in the future. We incorporate the values of sustainable business growth into all our design of solutions and the need to scalability. We ensure that our solutions are tailored to your needs in order to drive efficiency and value for money. Our wireless services ensures you stay connected be it on mobile within coverage or in terrain where there spots of no coverage through our smart partnerships. We warmly welcome you to Airtel business and we look forward to partnering with you.