Akasa Air
Ramita Vikram is an accomplished professional with extensive experience in customer experience and quality management across various industries. Currently serving as Vice President of Customer Experience at Akasa Air since July 2022, Ramita previously held a significant role at VFS Global Services as the Head of Quality, Risk, Business Continuity, and Customer Experience, where leadership spanned five key verticals, and notable achievements included the re-engineering of customer-facing processes to enhance satisfaction. Prior experience includes roles such as Head of Customer Service & Quality at 3 Global Services, leading initiatives to improve customer retention, and spearheading operational excellence at Fidelity National Information Services. Ramita's career trajectory also includes significant contributions at eFunds, Hutchison Max Telecom, Air India, and American Express, showcasing a solid background in customer service and operational quality. Educational qualifications include a PG in Management from Michigan University and a Bachelor of Arts in English from Stella Maris College.
This person is not in the org chart
Akasa Air
2 followers
At Akasa Air, we believe that the Sky embraces everyone, and so air travel should be inclusive and affordable for all. A robust air transportation system that connects people, cultures, and regions will help our nation soar. This belief motivated us to create a dependable and affordable airline that everybody can relate to. We are India’s newest airline, and we launched our first commercial flight on 07 August 2022 to support the growing demand across India with the greenest and youngest fleet in the country. Warm & efficient customer service, reliable operations, and affordable fares are the cornerstones of our brand promise. This promise is powered by our youthful personality, employee-centric philosophy, a tech-led approach, and a culture of service. Akasa Air is helmed by a highly professional and experienced leadership team whose sights are set on the Sky while having their ears to the ground. Our team has laid a foundation of an organisation that listens, understands, and anticipates our customers’ needs. What’s more, we are committed to building an airline that’s socially responsible, economically sustainable, and inherently empathetic. These are exciting times. We look forward to welcoming you onboard Akasa Air. It’s Your Sky!