Matthew Sloan

Senior Customer Success Manager at Alcumus

Matthew Sloan is a seasoned professional with extensive experience in customer success and fleet operations management. Currently serving as a Senior Customer Success Manager at EcoOnline Global since January 2023 and at Alcumus since March 2021, Matthew has demonstrated expertise in enhancing customer experiences and achieving outstanding product adoption rates. Prior roles as a Senior Customer Success Manager at PagerDuty and Fleet Operations Manager at Xerox equipped Matthew with a strong skill set in operational excellence, data analysis, and team leadership. Notable accomplishments include managing strategic enterprise accounts, improving customer retention, and delivering insightful business reviews. Matthew's career began at IBM, and academic background includes a Bachelor of Arts with Honours from Western University.

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Toronto, Canada

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Alcumus

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We help create better workplaces, and help to keep people safe, reduce risks and simplify processes through our expert teams and technology. Since 1979, we’ve been providing our clients with market-leading compliance and risk management solutions. We have expanded over the years to include certification, accreditation, HR and health and safety consultancy for SMEs, and training expertise, resulting in the Alcumus business that exists today. By building great relationships with our customers, we understand their needs and provide a range of technology solutions, advice and support that helps to identify and minimise risks, navigate compliance and create better workplaces to keep people safe. Our solutions go beyond simple box ticking exercises, where we constantly look for new and innovative ways to support and enhance our clients’ businesses and make it easier for them to keep their workforce safe by embracing new and evolving technology. Our team includes over 1,000 employees across our UK, North American, American and APAC offices. We take great pride in being an inclusive organisation by respecting and appreciating each individual, regardless of age, gender, ethnicity, religion, disability, sexual orientation, education, or nationality, creating a safe, positive, and nurturing environment. Whether you’re a contractor, SME or multi-national enterprise, we’re here to help create safe and effective workplaces.