John Cristancho

John Cristancho serves as a Program Manager for Customer Experience at Align Technology since October 2014, managing and supervising the Quality Assurance team for North America, which includes leading a team of over 17 Quality Analysts across multiple business areas. Responsibilities include capacity planning and utility reporting, in addition to leading the CSat program focused on optimizing customer satisfaction and experience. John began his career at Amazon, where roles included Tier 2 Customer Service Chat Representative and support for hardware and software interactions. John is currently pursuing studies at Universidad Fidélitas, starting in 2017.