Allianz Direct
Kai MENDISCH is an accomplished leader in the insurance industry with extensive experience in claims operations and customer service. Currently serving as Head of Claims Operations and Co-Head of Operations at Allianz Direct, Kai MENDISCH is instrumental in transforming customer service perceptions. Prior roles at Allianz include Team Lead and Deputy Head of Department for GA Damage, where responsibilities included expanding divisions and personnel management, and various positions focusing on capacity management, human resources, and process optimization. Starting a career at Allianz as a fraud prevention specialist, Kai MENDISCH has developed a comprehensive skill set over more than two decades in the sector.
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Allianz Direct
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In 2019 we embarked on a journey, to build the ‘future of insurance’. At Allianz Direct, our mission is very simple: we want to become the most customer-oriented and efficient insurer on the market. At Allianz Direct we see ourselves as a technology company with an insurance license. With love for data and customer obsession at the core of our culture, we want to deliver an experience that really makes our customers say: “WOW, that was great!”