Allmänna reklamationsnämnden (ARN)
Caroline Pettersson is a skilled Senior Legal Counsel with experience in securities and asset management law. Caroline has held various legal positions at notable companies such as Nordnet Bank AB, Allmänna reklamationsnämnden (ARN), Nordea, Mangold Fondkommission AB, and Avanza Bank. Caroline holds a Degree of Master of Laws from Stockholm University and a Master of Science in Commercial and Business Law from Linköping University.
Allmänna reklamationsnämnden (ARN)
The National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) is a public authority that functions roughly like a court. Our main task is to impartially try disputes between consumers and business operators. Claims are filed by the consumer. The Board submits recommendations on how disputes should be resolved, for example that the business operator shall repair the product. The Board's recommendations are not binding, but the majority of companies follow them. The Board does not provide advice on individual cases. If you need advice, you can turn to consumer counselling services in your municipality. A claim to the board must be made in writing and can be done through www.arn.se. It usually takes about six months from filing a claim to a decision. Filing a claim and the Boards resolution of the matter is free of charge.