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Neil Smith

Head Of IT Service Delivery at Allwyn UK

Neil Smith is an experienced IT Service Delivery Manager at Allwyn UK since November 2018, overseeing various IT service disciplines. Previous roles include Major Incident Manager at Camelot, where Neil increased incident fix SLA performance and attained ITIL Foundation certification, as well as Regulatory Affairs Executive, where regulatory compliance was ensured. Additional experience at Camelot includes managing National Lottery winner services and handling customer correspondence. Prior to Camelot, Neil was a Catering Team Lead at Mitchells & Butlers PLC, supervising a large team to enhance customer service. Neil holds a Master of Arts in Politics & International Relations from the University of Kent and a Bachelor of Arts in Geography with Media Studies from Canterbury Christ Church University.

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Allwyn UK

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Allwyn UK is part of Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus, and Italy. Over the next two years we are going to embark on a large-scale transformation journey, unparalleled in the existing market, and a once-in-a-lifetime opportunity for anyone both within and outside the betting and gaming industry. We can’t talk too much about our plans – you’ll have to speak to us to find out more – but we can promise a fast-paced, exciting environment, innovative projects like none you have worked on before, and the opportunity to transform a core pillar of the UK economy, while contributing to good causes that benefit society. Powering good. Will you join us?


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